Shipping policy

[Faith] Store Logistics Policy

This logistics policy applies to all orders placed through [Faith] independent e-commerce store (hereinafter referred to as "the Store"). It is formulated to standardize delivery rules, clarify shipping fee standards, and resolve logistics-related disputes, so as to protect the legitimate rights and interests of customers. For any logistics inquiries, you can contact our customer service via: Customer Service Email: [faith_lielie@163.com] Online Chat: the Store’s built-in chat window.

1. Delivery Coverage

The Store offers global delivery services, covering most countries and regions worldwide. Delivery is temporarily unavailable to war-torn regions, areas under international logistics sanctions, remote uninhabited zones, and regions not covered by our cooperative logistics providers. The specific deliverable countries/regions are subject to the display on the order checkout page.

2. Delivery Methods & Timeframes

2.1 Domestic Delivery (Mainland China)

  1. Delivery Partners: We cooperate with leading domestic logistics providers including SF Express, JD Logistics, ZTO Express, and YTO Express. For large items (e.g., furniture, home appliances, large equipment), we use dedicated line logistics or same-city delivery services.
  2. Delivery Timeframes
    • Order Processing: In-stock orders paid before 16:00 (GMT+8) on working days will be shipped on the same day; orders paid after 16:00 (GMT+8) and orders placed on non-working days will be processed and shipped on the next working day.
    • Transit Time: 1-3 working days for core cities (Beijing, Shanghai, Guangzhou, Shenzhen, and provincial capitals); 3-5 working days for prefecture-level and county-level cities; 5-7 working days for remote areas (Xinjiang, Tibet, Qinghai, Inner Mongolia, etc.). For large items, the transit time is 3-10 working days, subject to the actual delivery schedule of the logistics provider.

2.2 International Delivery

  1. Delivery Partners: Cross-border orders are delivered via international dedicated line logistics (Yanwen Express, YunExpress), postal parcels (China Post EMS, Singapore Post, Royal Mail), and international couriers (DHL, FedEx, UPS). Small items are prioritized for dedicated line logistics, while large/high-value items can be shipped via international couriers (additional fees apply).
  2. Delivery Timeframes
    • Order Processing: In-stock cross-border orders will be shipped and handed over to international logistics providers within 1-2 working days after payment. For customized products, the shipping time is subject to the description on the product detail page.
    • Transit Time: 7-15 working days for international dedicated lines; 10-25 working days for postal parcels; 3-7 working days for international couriers. Customs clearance time is not included in the above timeframes—if customs inspection is required, the clearance time will be extended by 1-3 working days on average.

3. Shipping Fee Rules

3.1 Domestic Shipping Fees (Mainland China)

  1. Free Shipping Policy: Orders with a total paid amount of [XX CNY] or more enjoy free shipping; large items require a total paid amount of [XXX CNY] or more for free shipping. Pre-order and clearance items can be combined with other products to meet the free shipping threshold.
  2. Non-Free Shipping Orders: Shipping fees for small items are calculated by weight: [XX CNY/kg] for the first weight and [XX CNY/kg] for additional weight. Shipping fees for large items are calculated based on volume/weight plus delivery distance, with the specific amount shown on the checkout page. An additional remote delivery fee of [XX CNY] applies to non-free shipping orders to remote areas.

3.2 International Shipping Fees

  1. Calculation Method: International shipping fees are based on product weight/volume, destination country/region, and delivery method. The specific amount is subject to real-time quotes on the checkout page (Volume weight formula: Length × Width × Height (cm) ÷ 5000).
  2. Free Shipping Policy: Orders to specific countries/regions with a total paid amount of [XXX USD/EUR] or more enjoy cross-border free shipping (only applicable to international dedicated line logistics; international couriers are excluded from this policy).
  3. Additional Fees: Remote area surcharges, fuel surcharges, logistics insurance fees, and customs duties/taxes for cross-border orders are borne by the customer, with separate markings on the checkout page.

4. Logistics Tracking

  1. After an order is shipped, the Store will automatically generate a tracking number and send it to your registered email/phone number. You can check real-time logistics information via the "My Orders - Logistics Details" page on the Store, or copy the tracking number to the official website of the corresponding logistics provider for inquiry.
  2. For cross-border orders, after being handed over to international logistics providers, you can track the full logistics route through cross-border logistics platforms (e.g., 17Track). Customs clearance status can be checked on the official website of the destination country’s customs.

5. Return & Exchange Logistics Policy

5.1 Return Logistics

  1. Quality Issues: For returns caused by product quality defects, damage, wrong delivery, or missing items:
    • Domestic orders: The Store bears all return shipping fees; you can choose in-store return or door-to-door pickup (pickup fees are covered by the Store).
    • Cross-border orders: The Store bears the domestic segment shipping fees; cross-border segment shipping fees are negotiated based on actual circumstances (for high-value products, local quality inspection and re-delivery are available with no return shipping fees).
  2. Personal Reasons: For returns due to personal preferences, wrong size selection, or other personal factors:
    • Domestic orders: You bear the return shipping fees.
    • Cross-border orders: You bear all logistics fees, customs duties, and clearance fees. The product must be returned unopened and in a condition that does not affect secondary sales.

5.2 Exchange Logistics

  1. The delivery method for exchange orders is the same as the original order. Exchange orders that meet the free shipping threshold enjoy free shipping; non-free shipping exchange orders are settled in accordance with the new order shipping fee rules.
  2. Exchange products will be shipped after the returned product is received and inspected by the Store’s warehouse.

6. Logistics Exception Handling

  1. Delayed Delivery: If delivery is delayed due to logistics provider reasons (excluding force majeure such as natural disasters and customs policy changes), the Store will coordinate with the logistics provider for expedited delivery and provide compensation (e.g., store coupons) as appropriate.
  2. Lost or Damaged Goods: In case of lost or damaged goods during transportation, the Store will verify the situation with the logistics provider and offer solutions such as re-delivery, full refund, or compensation (compensation amount is subject to the logistics provider’s liability rules and product value).
  3. Customs Clearance Failures: For cross-border order customs clearance failures caused by incomplete product information or non-compliance with destination country regulations, the Store will assist in supplementing information; if clearance fails due to customer reasons, the customer bears all resulting losses.

7. Policy Updates & Interpretation

  1. The Store reserves the right to update this logistics policy in accordance with changes in logistics market conditions, national policies, and business needs. Updated policies will be published on the Store’s official page with a marked effective date.
  2. Orders placed after the policy update shall be subject to the new policy. The Store reserves the final interpretation right of this logistics policy.